Helpline
0800 254 0088
or text FAMOUT to 60777
“I just want to say how wonderful this service is by the way. Myself and my partner’s mother have used it a lot over the last month trying to work out the ins and outs of all this awful process, and you’ve always been so lovely and supportive to us in the difficult time.”
If you live in Scotland and have a family member in prison you can contact us Monday to Friday from 9am – 5pm. If lines are busy, or you call outside of these hours, please leave a message or send us an email and we will get back to you as soon as we can.
When someone goes to prison it can be a challenging time for the whole family. At Families Outside we are here to provide you and your family with information and support regarding any issues you might be facing as a result of your family member’s imprisonment. We can help you
- To understand what will happen at different stages of the justice process following your family member’s arrest
- To stay in touch with your family member while they are in prison
- To support any children and young people in your family at this challenging time
- To access the support available to you from the prison and other relevant organisations
Please note that calls to our Support & Information Helpline may be monitored for training purposes and quality control.